Norton security scan virus11/19/2023 ![]() When Norton Customer Support is out of answers they sometimes say that the "file might not be a threat" but thats out of the questions when you see that it comes up again and again and nobody knows why. They only say, "please wait for answer" which I do since 1 Month now. Norton Customer Support is acting really strange they ask more questions (like "how do you know that ?") then they answerīut of course they are assuring me that the file can never be created by Norton and that I have to "trust them".Īn actual proof of that was not given. then they wanted the file by email (which is impossible even I know that you can't send a virus by email) so I suggested to have it password protected and zipped (to avoid scanning / removing on the way) which got through (confirmed) but still no answer about it (they never informed me that the file was not received - this just came up during later conversation) transimitting the file to Norton Support via App itself 10times ("send file to norton") ended unanswered (file not received) uploading the file to Norton Support via website ended unanswered (1 Month) I could click on it and it was confirmed but the file was not there ! It was not restored. it was not that easy (like it usually always was) to restore the file (like when its not a virus), not by NIS protected Computers are not affected (all this happens within about 0.01seconds) > then checks if the file is really gone (?) > then writes its content of 4712bytes (!) > NortonSecurity.exe first looks if a file by that name already exists (?) we also had monitoring software running which shows exactly what was suspected (see screenshot): It only pops up when a quickscan is started and is removed by that at the same time. we saw early that the File nevery really exists, at not time it is or was there (sure) only Computer protected by NIS are affected Why would I think NortonSecurity.exe creates this File ? (When I read this it seemed clear that this file was a threat and not a regular computer file)Ī check of the file with other Virus tools proved that too. ![]() The Part "it is a riddle wrapped in a mystery inside an enigma " is how famous Winston Churchill defined Russia in 1939 this virus file contains a very strange text part at its end which is: exe file (content starts with "MZ.") of other origin tmp file of the custom app (sure), it seems to be an. this virus file is named like 0001234.tmp (number changes every time) and has a size of 4712byte (always) ![]() this virus file can be in few different folders of different custom apps (usually quickscan does not scan this partition, only full scan does) (only) during quickscan a Virus-File is detected and deleted Since December 2021 we see the following Behaviour on all our by NIS protected Computers: We are using Norton Internet Security (NIS) since more than 10 years now.īut what its doing now is really strange and customer service is not doing anything, ![]()
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